Shipping Policy

This Shipping Policy outlines the official processing, delivery, customs, and logistics terms for all orders placed on our website. The policy applies to all product purchases and serves as the standard rule for all shipping related arrangements. By placing an order on our website, customers fully acknowledge and agree to all shipping terms, processing standards and delivery guidelines listed below. We maintain standardized and stable logistics procedures to ensure all orders are processed, packaged and delivered in a safe and timely manner.

Order Processing Time

All orders received through our website will undergo standard verification, quality inspection, packaging and outbound processing. Our official processing cycle ensures that every confirmed order is prepared and handed over to logistics carriers within a stable time frame. Standard order processing takes 1 to 3 working days after successful payment confirmation. Processing time covers internal order review, product quality checks, professional packaging and logistics arrangement procedures.
Orders submitted on non-working days will begin processing on the next available working day. Short processing delays may occasionally occur due to inventory restocking, system synchronization or routine warehouse maintenance. In the event of prolonged processing abnormalities, our team will actively communicate with customers through official contact channels to provide timely updates and solutions.

Delivery Timeframe

After successful outbound shipment, all orders will be delivered through stable global cross-border logistics channels. The standard delivery period ranges from 6 to 12 working days. Actual delivery speed is affected by regional transportation efficiency, local customs clearance progress, and regional logistics distribution arrangements. The delivery timeframe provided is an estimated reference and does not constitute a legally binding delivery guarantee.
During peak shopping periods, seasonal logistics surges or regional transportation adjustments, delivery progress may be moderately extended. We always strive to ensure stable logistics turnover and will continue to track order transportation status until customers successfully receive their packages.

Customs and Duty Responsibility

We take full responsibility for all customs clearance procedures and all related costs incurred during cross-border transportation. All tariffs, customs fees, clearance handling charges and other additional cross-border expenses generated during package transit are fully undertaken by our platform.
Customers will not be required to pay any extra fees or supplementary charges of any kind during customs clearance and final delivery stages. All order prices displayed on the website are all-inclusive final prices settled in USD, with no hidden cross-border costs for customers. We independently complete all declaration and clearance work to ensure smooth customs passage of all packages.

Shipping Packaging Standards

All products are packaged in standardized protective packaging materials to adapt to long-distance cross-border transportation. We use shockproof, pressure-resistant and sealed packaging structures to effectively prevent product extrusion, damage, leakage or contamination during transportation. Each package undergoes strict outbound inspection to ensure complete product condition and intact packaging before shipment.
Product appearance of packaging may be adjusted irregularly according to supply chain updates, while product quality, capacity and internal ingredients will remain consistent with the official website display. Packaging differences do not affect normal product use and do not qualify as a valid reason for return or refund.

Shipping Coverage and Delivery Restrictions

Our logistics service covers global mainstream regions, supporting cross-border delivery for most international destinations. Individual regional delivery restrictions may apply due to local logistics policies, regional transportation suspensions or local customs control rules. If the customer’s delivery location is temporarily unavailable for logistics delivery, our team will actively contact the customer to provide alternative solutions or order processing arrangements.
All delivery addresses must be filled in accurately and completely by customers, including detailed street information, recipient name and valid contact information. We are not responsible for delivery delays, package loss or return failures caused by incorrect addresses, incomplete information or failure to receive packages due to customer reasons.

Order Tracking and Logistics Inquiry

Once an order is shipped, a corresponding logistics tracking number will be generated and updated in the order system. Customers can track real-time transportation status through official logistics query channels. For any abnormal logistics status, including delayed transit, pending clearance or stagnant transportation, customers can submit inquiries via the Contact Us page on our website.
Our team will assist in checking logistics exceptions, follow up on transportation progress, and provide official processing feedback to ensure every order is delivered smoothly.

Lost or Damaged Package Handling

In the event of confirmed package loss or severe product damage caused by logistics transportation, customers can contact our customer service team through official channels to submit verification applications. After confirming the actual abnormal situation, we will provide targeted solutions including reshipment or refund processing in accordance with official policy standards.
All abnormal logistics problems need to be fed back within a reasonable time after the estimated delivery cycle to ensure effective verification and processing.

Policy Update and Interpretation

We reserve the right to adjust and optimize this Shipping Policy according to logistics channel upgrades, service updates and operational adjustments. All revised clauses will be officially published on the website and take effect immediately after release. Continued use of the website and continued placement of orders after policy updates represent acceptance of the latest shipping rules.
For any questions regarding shipping time, customs processing, logistics exceptions and other related inquiries, please contact our support team through the website Contact Us page.

 

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