These Terms of Purchase govern all transactions, purchases, order processing, shipping, after-sales, and customer service activities conducted on our website. The purpose of these terms is to maintain a transparent, standardized, and consistent shopping environment for all users. All visitors and customers who browse the website, place orders, and complete payments confirm that they have fully read, understood, and unconditionally accepted the following purchase terms and regulations. These terms apply to all products, services, and orders available on this site.
1. Pricing & Currency Terms
All product prices displayed on our website are denominated in United States Dollars (USD), which is the unified and only settlement currency for all orders. All displayed prices are final and transparent consumer prices. There are no hidden fees, undisclosed handling charges, or additional service fees added during checkout. The amount displayed at the time of order placement is the exact amount customers will pay to complete the transaction.
We reserve the right to adjust product pricing and launch discount activities according to product updates, operational adjustments, and seasonal promotions. Price changes will take effect immediately after being updated on the official website. Price adjustments will not affect orders that have already been successfully paid and confirmed.
2. Order Placement & Payment Rules
Customers shall ensure that all submitted order information is true, accurate, and complete, including recipient name, contact information, and delivery address. Inaccurate or incomplete information may cause logistics abnormalities, delivery delays, or package failure, for which we shall not be responsible.
Once the customer completes payment, the order is officially confirmed and enters the internal processing queue. Customers shall not arbitrarily modify, cancel, or resubmit orders without valid reasons after payment confirmation. If order modification or cancellation is required, customers must submit a request through the official contact channel for manual review and processing before the order is shipped.
We adopt secure third-party payment channels to ensure the safety of customer transaction data. We do not store complete customer payment information on our servers and fully protect customer payment privacy and transaction security.
3. Order Processing & Delivery Terms
All confirmed and paid orders will enter the standard processing workflow. Our team will complete order verification, product inspection, packaging, and outbound processing within 1 to 3 working days. All products are professionally packaged to avoid damage, extrusion, or contamination during transportation and to ensure product integrity before shipment.
After the order is dispatched, it will be delivered through stable global logistics channels. The standard estimated delivery time for all orders is 6 to 12 working days from the shipment date. The delivery cycle is a unified standard for all order distribution services, ensuring consistent and standardized delivery arrangements for all customers.
We provide global free shipping services for all orders on the website. There is no minimum order threshold for free shipping benefits. All customers can enjoy free shipping services when purchasing any products in the store, with no shipping cost burden.
4. Customs & Additional Cost Rules
We fully undertake all tariffs, customs clearance fees, and other cross-border related expenses incurred during the transportation and customs clearance process. All customs declaration procedures and related costs are independently handled and borne by our side. Customers do not need to pay any extra fees, supplementary charges, or handling fees during the entire shopping and delivery process.
All order prices are one-price inclusive, ensuring zero hidden costs and transparent consumption for every customer.
5. Return & Refund Terms
We provide a standardized and customer-friendly after-sales return mechanism. Customers can initiate return applications within 60 days after receiving the products. Return applications are applicable to product dissatisfaction, product defects, transportation damage, wrong item delivery, and other reasonable consumption scenarios. All return requests submitted within the valid period will be strictly reviewed and processed by our after-sales team.
Returned products must be kept in original and unused condition with complete packaging and accessories to meet official return standards. After we receive and verify the returned products and confirm that they meet the return requirements, we will officially launch the refund process.
All eligible refunds will be completed within 5 to 10 working days. The full refund amount will be returned to the customer’s original payment channel without any deduction of handling fees, service fees, or other miscellaneous fees. The actual arrival time of funds may be slightly affected by the processing rules of third-party payment platforms.
6. Product Description & Purchase Consent
All product information, including scent introduction, product features, ingredient attributes, and usage scenarios displayed on the website, is true, accurate, and detailed. We try our best to present product color, texture, and effect in real proportion. Slight visual differences caused by different display devices, light environments, and personal perception do not constitute product quality problems.
By placing an order, customers confirm that they have fully browsed product descriptions, understood product characteristics, and agreed that the purchased products meet their personal needs.
7. Customer Service & Communication Rules
For all pre-purchase consultation, order inquiries, logistics abnormality feedback, return and refund applications, and service suggestions, customers shall submit requests through the Contact Us page on the official website. This is the unified and effective official service channel.
Our customer service team will respond to customer demands in a timely manner and provide professional, standardized, and targeted solutions to ensure that all shopping-related problems are properly handled.
8. Transaction Limitations & User Obligations
Users shall use this website in compliance with standardized online shopping norms. Users are prohibited from malicious orders, repeated invalid refunds, false return applications, and other abnormal behaviors that interfere with the normal operation of the website. We reserve the right to reject subsequent service for users who violate transaction norms.
Users shall bear personal responsibility for any losses caused by incorrect filling of personal information, unauthorized operation of accounts, and improper personal receipt arrangements.
9. Terms Update & Interpretation
We reserve the right to update and optimize these Terms of Purchase according to business adjustments, service upgrades, and industry standard changes. All updated clauses will be published on the official website and take effect immediately. Continued use of the website and continued placement of orders after the update is deemed as automatic acceptance of the latest purchase terms.
If any clause in these terms needs further explanation, the official customer service channel will provide uniform interpretation standards. For any questions related to purchase rules, please contact us through the Contact Us page.